Holy Mackerel! I talked with the manager and she said that it was a mistake... someone who doesn't usually work in her store. She is sending me a coupon for some bagels.
Last night I stopped to buy a half dozen bagels for my kids and I for breakfast at a Dunkin Donuts in Bridgewater, Massachusetts-- the one at the Southbound Service Plaza off Route 24 just before the intersection with Route 495.
Bagel prices were $.69 each or $3.69 for a half dozen. I left my 13 year old son Thomas to buy the bagels while I went outside for a minute. He came out and told me he had been charged $5.10. He said that he had protested to the Dunkin Donuts employee but she said that she had to go by what was on the register.
I went back in and pointed out the large sign that said a half dozen bagels were $3.69. She said that she "had to go by what was on her register."
She would only give me her manager's name and said that there was nothing that she could do for me.
What killed me was my kids attitude afterwards-- you just have to do what they say. You can't do anything and besides, why get upset over $1.41?
Well that $1.41 times a thousand dozen bagels or a hundred thousand dozen bagels sold every day adds up fast.
I guess I could have gone back and asked for a refund and bought each of the bagels individually but I didn't think of that until I was back on the highway. Buying them that way would only have cost $4.14 but probably would have gotten me killed by the people behind me in line.
Still, the people behind me were nice. They agreed that what I said was true. The posted price says "$3.69 for a half dozen" and that should determine what gets charged-- not what is in the register.
I asked the lady, "What if the register said they were free?" She said that it wouldn't matter to her. She was just doing her job.
If you still don't follow the math:
Buy One for $.69 or buy a half dozen for $5.10 ($.85 per bagel). There was no cream cheese, heating, etc. involved.