Why is it that I can never get service on my Range Rover without making an appointment at least a couple of days in advance. No other car manufacturer treats its customers so shabbily.
I had to replace two tires this week. I did not even think of calling the dealer (Land Rover Warwick of Warwick, Rhode Island) because I knew that I couldn't get in to see them in less than a week. (The last time I called I was asked to wait two weeks.)
Unfortunately, my local service station does not have the codes necessary to tell me what the "check engine" light means.
I have a big trip this weekend so I called and begged and was told that the best that they could do was let me leave it and that they might get to it but it might be there for the whole weekend.
What kind of service is this? Why don't they hire more mechanics? What's the point of having a roadside assistance program when you can't even get regular service.
My dad is on his second Range Rover. He needed a battery. It took them a week to provide one.
Volvo doesn't treat its customers this way. Neither does Ford or Dodge.
You can't even get an oil change in less than two hours.
Their website for consumers doesn't even have a place to lodge a complaint. You can only send compliments. How clever is that?!
What kind of business are they running?